At EL HAMADI WEB LLC, your satisfaction is important to us. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines your rights and responsibilities regarding the return and refund of products purchased from our pet supply store.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- A valid proof of purchase or receipt is required.
Non-returnable items include:
- Perishable items such as food, treats, or supplements.
- Opened grooming or hygiene-related items.
- Personalized or custom products.
Refunds
Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain number of days, depending on your card issuer’s policies (typically 7 to 10 business days).
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover the return shipping costs.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us first before sending it back.
Contact Us
If you have any questions on how to return your item to us, contact us:
Email: contact@elhamadiweb.com
Address: EL HAMADI WEB LLC, 516 BROADWAY ST HAZARD, KY 41701
Website: https://elhamadiweb.com
